Frequently Asked Questions

Q1: Does the Qtek Pocket PC Support Bluetooth?
A: Bluetooth is not supported on the Qtek 1010; our next generation of the Qtek 1010 will support SDIO, so a Bluetooth SDIO card can be used.

Q2: Every time I synchronize my Qtek with my Desktop PC, the time on my Qtek Pocket PC changes?
A: In the ActiveSync menu Extras>Options>Sync Options there is an option: ‘Synchronize mobile device clock upon connecting’. When this option is activated, the Qtek Pocket PC changes it’s time to the time on the Desktop PC after every synchronization.

Q3: I noticed the every night at about 12:00 am my Qtek Pocket PC turns itself on without any apparent reason. Why is that?
A: Every PDA (such as the Qtek Pocket PC) running on Windows CE, turns on at midnight, in order to synchronize the calendar. If the “automatic shut-down “is activated the whole process only takes a few minutes and PDA turns off again. This process has been documented by Microsoft. For more details visit: http://support.microsoft.com/default.asp?scid=KB;en-us;q263983

Q4. Is there a QuickTime Player for the Qtek Pocket PC?
A: There is a shareware QuickTime Player, with which you can play-back ‘.mov’ files. The player is called Pickpocket Cinema 2.7 and you can download a demo-version from the following site:
http://www.pdastreet.com/software/pdas/PictPocket-Cinema-2002-6-10-pdastreet-pdas.html

Q5: Are there any programs which enable me to do ‘voice dialing’ from my Qtek Pocket PC?
A: The best Voice Dialing software which has been tested on the Qtek Pocket PC is ‘Voice Dial’ by Fonix or ‘Vita Voice’ dialing software. Get it from: http://www.fonix.com/

Q6: On my Qtek Pocket PC the LED glows and blinks in various colors. What does this mean?
A: Listed below is an overview of the various LED signals:

Green-blink every 3 seconds: the GSM connection is active
Green-blink every second: a missed call, note or reminder is activated
Permanent red: the battery is empty
Red-blink: the battery is almost empty
Permanent amber/orange: the battery is being charged
Permanent green: the battery is fully charged

Q7: Is there a way to transfer my SMS to my Desktop PC?
A: Presently, there is no software available whereby SMS can be synchronized to the Desktop with Outlook client.

Q8: When I use the speaker phone in my Qtek Pocket PC, sometimes I hear an echo of the other person?
A: This ‘feedback’ happens because the volume of the speaker is quite high. Try to set the volume from the speaker settings. This should solve the problem.

Q9: Does the Qtek Pocket PC support MMS?
A: Yes. You can buy the software, EzWAP 2.5,

 Q10: What is AvantGo?
A: AvantGo is the software that provides updated personalized content from popular Web sites to your Qtek Pocket PC for offline browsing. But you will need to synchronize your Qtek using your desktop PC which must be connected to Internet.

Q11: What happens if I send a SMS message from my Qtek which has more than 160 characters?
A: Your Qtek Pocket PC will automatically break up the long message into chunks of 160 characters and send it out as multiple SMS messages. However, it can receive SMS messages with more than 160 characters as one whole message.

Q12: Can I receive phone calls while downloading content on the Qtek?
A: You will not be able to receive phone calls while downloading content or pages from the Internet. But if your Internet connection is on you will receive the call and you will have the option to answer or reject the call. If you have selected to answer the call, you will have to wait for about 5 seconds after pressing the answer button till you can hear the caller’s voice.

Q13: What are the ways by which I can do backups for my Qtek Pocket PC and what can I backup?
A: There are three ways to back-up. SD Backup (under programs), Permanent Save (Under settings/system), and ActiveSync on PC desktop, "Backup/Restore" (under tools>Backup/Restore).

Given below are details regarding the type of information that can be backed-up.

1. SD backup
2. ActiveSync Backup (Tools>Backup/Restore)
3. Owner info
4. Calendar
5. SMS
6. Tasks
7. Contacts
8. Notes
9. Documents
10. Skins
11. Installed Applications
12. Systems Settings
13. Connections
14. Permanent Save
15. Calendar
16. Contacts
17. Connections

Q14: After a successful synchronization between my Pocket PC and Outlook on the Desktop PC  all appointments appear twice in my Calendar. How can I delete the duplicate entries?
A: If you use ActiveSync 3.6, after creating a new partnership and after synchronization, it automatically checks for duplicate entries, which may then be deleted on request. If you do not want to create a new partnership, there is another option by applying the Freeware program "Outlook Duplicates Remover". This program is downloaded after a simple registration with your name and email address, to which the download link is then sent. Here is the url for it: http://www.hlyspirit.org.uk/outlook.php

Q15: Some of my appointments that I entered in Outlook on my Desktop PC do not appear on my Qtek Pocket PC?
A: Probably there is one or more entries activated on your Qtek in the menu Extras>Categories. If this is so, only these entries will appear on your Qtek.

Note 1: Even if all present entries are check-marked, the appointments which are not assigned to a category will also not appear!
Note 2: After a soft-reset, all appointments will be displayed again.

Q16: Is it possible to play Power Point presentations on my Qtek Pocket PC?
A: There is Pocket Slide Show which can be downloaded at www.cretx.com.

Q17: What is the difference between Active Sync 3.5 and 3.6? ActiveSync 3.7 has also been recently launched.
A: ActiveSync 3.6 consists of some improvements such as:

• Improved Remote Synchronization
• Configuration of the server synchronization adjustments directly via PC.
• Improved and stabilized USB support
• Improved and more robust synchronization with Outlook
• Improved Synchronization Assistant. During the first-synchronization, the data is only synchronized after all adjustments have been defined.
• A further important improvement is the already installed support for Windows-Powered Smart Phone 2002.

Q18: Is it possible to synchronize between a single PC and multiple Qtek Devices?
A: It is possible to establish separate partnerships between the Single PC and multiple Qtek Devices. ActiveSync allows different scheme of synchronization across the different devices that are partnering with that single PC.

Q19: What type of items can I synchronize between my Qtek Pocket PC and Desktop PC?
A: Using ActiveSync, you can synchronize Calendar, Contacts, Tasks, Bookmark favorites, Pocket Access, Inbox, Notes, Files and AvantGo.

Q20: How can I divert my phone calls?
A: Go to Start > Settings > Personal ‘Tab’ > Phone > Services ‘Tab’ > Select ‘Call forwarding’ > Click ‘Get Settings’.

Q21: What version of Pocket Explorer is supported in Pocket PC 2002 phone edition?
A: Same as Pocket PC 2002, which is Pocket Internet Explorer 3.0.

Q22: What are the options available for phone settings and how to change it?
A: From the phone screen, simply go to Tools/Options and select the ring type, you can choose between (Ringing, Ring Once, Vibrates, Vibrate and Ring, Vibrate then Ring and Silent) and you select ring tones of your choice.

Q23: I lost my contacts on the PC when I deleted them on my Qtek. Please explain.
A: Once you establish a Standard Partnership between your PC and the Qtek and choose to Synchronize the Contacts every time you Synchronize, Active Sync will automatically combine the Information between the Qtek and the Desktop PC. Hence, if you deleted something from one side it will be deleted on the other. Thus, what you will need to do is, before you synchronize, you will have to delete the Partnership on Active Sync Program ( File > Delete Partnership); then, establish a new partnership all over again .

Note: you can find your Deleted contacts in the Deleted item folder under  Outlook.

Q24: Is it possible to surf the Internet with my Qtek Pocket PC, while it is connected to the Desktop PC?
A: If the Desktop PC has a connection to the internet, then it is possible to surf in the Internet with the Qtek, while connected with Active Sync. The technique is called Desktop pass through and is adjusted within Active Sync in the menu Options > Rules in the bottom option pass through. In the entry “Connection:” the route, with which the Desktop PC enters the Internet, is selected. A company with Internet access on the workstations must enter Office in this entry field. The last step consists of activating the option Open Active Sync > Connect to Device

Q25: How do I modify the ‘Today’ screen?
A: Go to Start > Settings > Today. Then select the Today screen.

Q26: While the Call is Active, is it Possible to Record the Conversation?
A: The Pocket PC allows you to record with the built-in microphone. The quality of the recording may be defined in the menu: Start >Settings>Input. The built-in microphone can only record in mono quality. If you start the recorder before a dial-up it turns off again. You must first dial the desired counterpart and then start the recorder. It does not only record with the microphone, but also the tone of the counterpart is recorded.

Q27: I had removed some programs from my Qtek Pocket PC through the Remove Programs utility but it is still showing the Program Icon in the Programs Menu ?
A: You need to delete the file from the program dialog box by performing the following steps:
Go to Start>Programs>File Explorer>My Device>Windows>Start Menu>Programs

From here, tap on the program icon that you want to delete and click on delete.

Q28: When I setting up the Internet settings I notice that even if I set the Baud Rate to a higher setting, it automatically returns to 19200. Why does this happen?
A: The value can indeed not be changed. But this is not necessary, since it is ignored by the GPRS-implementation. It automatically transmits at the highest speed.

Q29: How to change the clock format from 24 hours to 12 hours?
A: Go to Start >Settings>System tab>Regional Settings>Time: select time style h:mm:ss tt or hh:mm:ss tt where tt stands for AM/PM

Q30: My transcriber translated handwriting into printed text without problems. Suddenly, it does not work. A soft-reset and restoring the recognition adjustments did not help. What has happened?
A: On the left of the icon-bar you will find a button with an arrow. This arrow switches direction every time you tap on it. The recognition direction is set this way. If you tap this arrow by mistake you change the recognition direction and the transcriber tries to recognize the handwriting in vain

Q31: Is there a way to have Answering Machine in my Qtek Pocket PC ?
A: No, there is no application, which can be used as an answering machine for the PocketPC Phone Edition. One can only use the answering machine offered by the provider.

Q32: How can I put the call in Mute Mode on my Qtek Pocket PC ?
A: This is only possible by pressing the button on the head-set. There is no such option on the Qtek device. One can use the “HOLD” button on the virtual telephone keyboard (second button from the bottom), during a call, so that the caller hears music, as well as a message in the regional language and in English

Q33: What is the difference between Letter Recognizer and Block Recognizer?
A: The Block Recognizer serves the users, who have switched from Palm™ devices. It offers the possibility of entering characters, similar to the so-called Grafitti from Palm Inc. The Letter Recognizer identifies each individually written letter of the alphabet.

Q34: Whenever the earpiece is plugged on, there is no ringing tone to alert the new SMS. Can I change this?
A: When the earpiece is plugged on, there is still a ringing tone to alert the new SMS, but you need to use the earpiece to listen to the ringing tone. You may also set an additional "vibrate" alert in Settings>Personal>Sounds & Notifications screen.

Q35: How can I use AvantGo?
A: See the instructions below
1) Put your Qtek Pocket PC on the cradle;
2) Connect your PC to the Internet;
3) Check on the AvantGo box under Options of ActiveSync. Fill in the subscription details.
4) Once you are subscribed to this service at www.avantgo.com you can start receiving the channels they provide for free

Q36: How do I send SMS to Multiple Recipients at a time?
A: Here are the steps:

1. In the Inbox Program, select New
2. Make sure the "To" field is highlighted
3. Click on the blue icon on the bottom of the screen
4. Select the contacts that you want to send SMS to
5. Unclick the blue icon to see your SMS message
6. Click Send (top left corner)

Q37: Can I read SMS from the SIM card?
A: You cannot read the SMS which have been received in the past using other phones. For those SMS received in the Qtek, you can read it in SMS (inbox).

Q38: How can I delete the area code in the Contacts of my Qtek?
A: Go to Start>Contact>Tools>Options>Delete area code

Q39: Can I delete my log calls one by one?
A: Yes, open the log list then Tab and hold on the number that you want to delete. Click delete> Click ‘Yes’.

Q40: If I put a SIM card of another service provider in my Qtek, would I still be able to use the Qtek?
A: Yes. You can use your Qtek pocket PC with any GSM 900 or 1800 MHz Operator. It is a dual band GSM

Q41: How do I view the names in Contacts by company?
A: Go to Contacts>view>By Company

Q42: Can I add/modify the fields in Contacts (Add, Delete or Rename Field)?
A: No. The fields are pre-set and can not be changed.

Q43: If I saved the Contacts from my SIM card to the Qtek then added a second SIM card with the same contact numbers as the previously installed SIM card, will it over write the old contacts or add the same contacts twice?
A: It will write over the old contacts and not create a duplicate list.

Q44: Why can I not hear anything from the Windows Media Player?
A: It might be because the vibration mode is on instead of the volume or the device is set to silent mode.

Q45: Does my Qtek Pocket PC support movie clips and MP3s?
A: Yes. Using Windows Media Player 8, you can watch video clips and listen to your MP3s and MWA formats. You may also install a program called Pocket TV from www.pocketTV.com.

Q46: Can I access to my corporate email accounts on Outlook Express?
A : In addition to local synchronization of e-mails via the cradle, cable or IrDA connection, corporate e-mails can also be accessed over-the-air as long as the mail system supports either POP3, IMAP4 or Web access. Pending that the corporate firewalls also allow access.

Q47: when I am surfing the web am I using the mobile phone line?
A: No. It is a digital connection for both Circuit Switched Data (CSD) connection or GPRS data session to connect to the Internet. Also both Web and WAP are supported.

Q48: How can I delete files in the personal folder on the desktop during synchronization?
A: Stop all the running programs in the background, then re-sync the Qtek pocket PC and try to delete the files again. It should work after that except the active sync.

Q49: Why is it that I cannot delete my excel or word document from my Qtek Pocket PC ?
A: There are different possibilities to why this is happening. One of the reasons is that the excel or word document is still open. Therefore, make sure that the file is closed. To check, go to Start and look for the excel or word logo, then click on the button. Then you should be able to see if the document is open or not. Close the file and after that you should be able to delete it. If you still cannot, then do a soft reset to restart the device and you should be able to delete the file. Do not do a hard reset unnecessarily because it will delete away everything in your Qtek Device and that includes your document, email settings, contacts and etc…

Q50: How do I stop the running programs in my Qtek device?
A: Go to start > Settings > System > Memory > running programs > Stop all

Q51: How to check the remaining amount of battery power left in the Qtek?
A: Go to Start >Settings>System>Power

Q52: Can I transfer data such as files to the MMC card directly when I use ActiveSync?
A: If your MMC is installed while your Qtek is connected by ActiveSync, press the explorer button and copy your file in storage card under My Computer.

Q53: Is it possible to show the battery power on the Today screen in place of going to Settings?
A: Yes, by installing 3^rd party software like battery tool.

Q54: Is it possible to attach voice messages to an Excel file?
A: Attaching voice files to Excel sheets is not supported; but, voice messages can be conveniently recorded and attached to an email.

Q55: I use to have a Palm PC and I have a lot of Contacts on it. How can I transfer these Contacts to my Qtek Pocket PC ?
A: You will need to first transfer your Palm data to Microsoft Outlook 2002; then, you can sync your data from the PC to your Qtek device.

Q56: Does the Qtek Pocket PC Support Compact Flash or PC Card ?
A: Unfortunately Qtek Pocket PC is unable to support the compact flash or PC Card.

Q57: Does the Qtek device support I/O via expansion slot?
A: This feature is not supported. The forthcoming version of the device will support SDIO card.

Q58: Can I use my Qtek as an external modem for my Laptop?
A: This facility is available with the new version 3.16.52. A new program item is available called “wireless modem” in the programs menu.

Q59: Do I have to turn off the Qtek every time I insert the MMC or SD card?
A: No. The Qtek will automatically detect the MMC or SD card.

Q60: How long It take to charge the battery full charged?
A: 3 hours, the led light will be changing from orange to green after it is fully charged.

Q61: Where to get the IMEI and S/N of the Qtek?
A: As in any other mobile phone you can find it printed on the label behind the Qtek. Also, for the IMEI number, you can key in *#06# into your Qtek phone. And it will show the Qtek IMEI number. Another option is the following Setting>System>Device information>Identity.

Q62: How do I change the battery inside the Qtek? How much does it cost for the replacement?
A: The replacement of the internal battery must be performed by authorized service personnel. The warranty for the battery is six months. The exact cost of replacement varies from country to country. Please, contact NASCO for Middle East version

Q63: The Qtek Pocket PC does not have additional backup battery. Does this mean that when the battery goes flat I will lose all the data and information stored in my device?
A: No, there is additional battery pack which doubles your battery life. 

Q64. How long is the battery life?
A: 3.5 hrs talk time, 15 hrs of constant PDA usage and 150 hrs standby time.

Q65: Can I install programs onto the expandable memory?
A: Yes, during installation do not select default directory. Rather, select storage card.

Q66: What is the memory size of the Qtek Pocket PC?
A: The standard is 64mb RAM and 32mb ROM. However, there is an SD/MMC expansion slot to extend you Qtek memory storage.

Q67: In Internet Explorer, I can not see the images in the pages but only text, why is that?
A: There is an icon at the bottom of your web browser to hide pictures in WebPages. This feature is available because most pictures actually take additional space in the server and the GPRS charges are by downloaded data size. By disabling display of images you can save browsing cost as well as time taken to download a page.

Q68: If I leave my Qtek device in the charger does the power cut off upon full charge?
A: When the device is fully charged, a solid green LED light is indicated. Power does not automatically cut off by itself.

Q69: Can I use my Qtek abroad?
A: As with any mobile device, the Qtek Pocket PC will roam wherever there is a GSM 900 or 1800 network as long as there is roaming agreement between your operator in your resident country and the operator within the city you are visiting. Do check with your mobile operator before you travel.

Q70: What types of file does MS Reader support?
A: It supports MS E-Book .lit format. MS Word 2000 & MS Word 2002 document can be converted to .lit format easily with Microsoft Reader 2.0 for PC.

Q71: What types of files are supported by the Windows Media Player?
A: MP3, Windows Media Audio (WMA), Advanced Streaming Format (ASF) and Windows Media Video (WMV) files are supported. You can also receive streaming content. Formats such as .asf, .asx, .wm, .wma, .wmv and .wav are all supported.

Q72: What type of image files does Qtek support?
A: Qtek supports image files of jpg or bitmap formats.

Q73: What should I do if my Internet Explore either freezes itself or I receive a blank screen?
A: This appears to be a bug with the Microsoft Pocket PC software. To get around this problem, simply click on Tools>Options>Advanced tabs under Internet Explorer and click on the circled “OK” icon on the top right corner. The blank or frozen screen should get back to normal. Microsoft is aware of this problem and we expect this problem to be fixed in a future upgrade of the PocketPC OS.

Q74: How do I use conference call feature in the Qtek?
A: To set up a conference call, you can either put a call on hold, dial a second number and wait for it to be picked up or accept a second incoming call when you already have one in progress. You can then tap Conference button on the screen to start the conference. To add additional people to your conference call tap Hold, key in the number, and then resume.

Q75: Does the Qtek show Caller ID from contact list when receiving call?
A: Yes. Name of the person calling will be shown if the name and phone number is found in the contact list.

Q76: Why can I not access some WEB pages?
A: Pocket Internet Explorer supports HTML3.2, XML and XSL. Full-blown Java applets, animated .gif files, and Dynamic HTML are not supported by Pocket Internet Explorer on Pocket PC devices such as Qtek Pocket PC.

Q77: Can I change the ring type to vibrate mode or beep once then ring or increasing ring?
A: You can set ring type to Ring, Increasing ring, Ring once, Vibrate, Vibrate and ring, Vibrate then ring or None.

Q78: What can I synchronize with Microsoft Outlook?
A: You can synchronize Contacts, Calendar, Tasks, and E-mail of Microsoft Outlook on your PC via ActiveSync. To synchronize your email over the air, you need to connect to a POP3 or IMAP4 mail server. ActiveSync also allows you to synchronize files.

Q79: Can I record a 2-way conversation during the call?
A: Definitely; you can also make a note during the call.

Q80: Can I retrieve phone book during a conference call?
A: Yes, in fact you should also be able to access most of other programs of the Qtek.

Q81: How do I turn on/off the speaker phone function?
A: Press and hold the talk button for 3 seconds until the speaker-phone icon appears at the top.

Q82: Does the Qtek Pocket PC allow use of WAV file as a ringtone?
A: Yes. You can save your favorite songs to .wav format and set them up as Qtek ringtones. In other words, you can make your own ringtones without paying for ringtone download.

Q83: How do I save a contact with multiple phone numbers to the SIM?
A: Contacts with multiple phone numbers will be saved as individual addresses on the SIM.

Q84: How do I know I have unread SMS messages?
A: An "envelope" icon will appear at the top of the screen when you receive a SMS message. Simply click the Inbox to retrieve SMS messages or other email messages.

Q85: Can I read and write Arabic content on the Qtek?
A: The Qtek Pocket PC does not support Arabic input. However, you can install “Imaginet” Arabic Suite  for the Qtek from any authorised Nasco dealer which enables you to read, write, send, receive and save data in Arabic. Check out the “where to buy page” for more details about Nasco Qtek dealer outlets near to you.

Q86: How do I dial a phone number stored in the SIM without saving it to my Qtek?
A: Just go to the SIM Manager under Programs, tap and hold the stylus on the contact you wish to call, wait for the menu to pop up and then press the Call button.

Q87: Is there any fax software for Qtek?
A: Yes, Qtek supports sending and receiving faxes by installing True Fax software and GSM should be subscribed for fax service from your GSM network service provider.

Q88: The headset does not work properly when the button is pressed; the call is not terminated?
A: The headset is not defective; the button on the headset has two functions. You can either mute a call or initiate the call. The calls are terminated automatically when the called party hangs-up the phone.

Q89: What are the different ways to pickup an incoming call on Qtek?

A: You can press the green button on the lower left of the handset. If you are using a headset press the button on the headset or you can configure the phone to auto receive the call after defined number of phone rings

Q90: Does the Qtek support ICQ and Yahoo Messenger?
A: Yes. You have to download the proper Pocket PC software for ICQ and Yahoo   Messenger.

Q91: Why cannot I see the SMS sender name in the SMS inbox?
A: This problem is a software bug which can be solved in two ways. The first one is to install the paragon SMS Name utility or by upgrading the Qtek operating system software to a new version 3.16.52.

Q92: Is there any way to create different caller groups in your Qtek contacts?
A: Yes, by default there are two different category business and personal but you can also add user-defined categories.

Q93: The existing MS Word and MS Excel applications have limited functions; can this be enhanced?
A: The existing limitations cannot be resolved at this stage but you can download Text maker for Pocket PC and Spread CE which have most of the PC functionality of MS Word and Excel.

Q94: Is there any Acrobat reader available for Pocket PC to view PDF files?
A: Yes, there is an Acrobat reader available for Pocket PC. You can download this from www.acrobat.com. The most important consideration is files should be converted into version before it can be used in Qtek.

Q95: What is the function of auto configuration tool?
A: The auto configuration tool presets the GPRS, SMS, WAP and other data settings connection settings to a desired GSM operator.

Q96: Does Qtek support Flash content?
A: Yes, the Qtek supports Flash files by installing Macromedia Flash Player from www.macromedia.com.

Q97: What is the use of the Flash player?
A: Most of the time the Flash player is used for CBT (Computer Based Training) for any courses like MCSE, CCNA and other computer-based training programs.

Q98: How I can print any documents from Qtek?
A: There are two ways to print Qtek data: the first one is Synchronize the documents to your PC and print on the normal printer. Second, you can print directly on to a printer which has an infrared option but you have to install the universal driver on the Qtek.

Q99: Can you attach a camera to a Qtek?
A: There are cameras available in SD card but the current version of Qtek does not have the SDIO slot which is the major requirement for SD camera. The next version of Qtek will be able to support the SD camera.

Q100: How can I read emails offline?
A: There are two ways to read emails offline: the first method is to configure your Active Sync software in your desktop to synchronize your mail in Qtek. The second method is to download the emails from your POP3 or Imap4 server using wireless network connections.

Q101: How I can create and modify my own themes for my Today screen?
A: You can create and modify your own themes by installing theme generator software which is a freeware utility available from Club Pocket PC of Microsoft website.

Q102: How I can identify my theme files in my desktop?
A: The theme file has an extension .TSK.